Shipping policy

Shipping Policy

Thank you for shopping with Ratneza. As a wholesale platform dedicated to serving your business, we aim to process and ship your orders as efficiently as possible. Please read our shipping terms and timelines carefully before placing an order.

Dispatch Timeline

  • Standard Dispatch: Orders are normally processed and dispatched within 1 to 4 business days after payment confirmation.

  • Operational Delays: Please note that during peak seasons, high order volumes, or unexpected internal operational issues, sometime it can delay long. We appreciate your understanding and ask that you please do not make this a problem, as our backend team works tirelessly to get your stock out safely.

Delivery Timeline

  • Average Delivery Time: Once dispatched from our facility, shipments typically take 7 to 10 business days to reach their destination.

  • Transit Delays: Depending on courier schedules, logistics hub backlogs, weather conditions, or your specific location, sometime it can delay long. Logistics and transit are managed by third-party shipping partners, so please do not make these transport delays an issue. We request your patience while your parcel is in transit.

Where to Find Your Tracking ID

Once your parcel is handed over to our delivery partner, your tracking ID will be updated and shared across the following channels:

  • Website Account: Log into your account dashboard on our website to view your fulfillment status and tracking link.

  • Email Notification: A direct shipping confirmation email containing your tracking information will be sent to your registered email address.

  • WhatsApp Direct & Community: Tracking updates may also be shared directly with you or posted within our official wholesale WhatsApp community.

Important Notes

  • Ensure your delivery address and contact information are 100% correct before finalizing your order. We are not responsible for delivery failures caused by incorrect addresses.

  • For any severe delays or missing parcel queries past the expected transit window, feel free to drop a message to our official support team on WhatsApp at +91 8969618759 with your order ID.