Refund policy

Refund and Replacement Policy

Policy Overview

As a wholesale supplier serving business buyers, our fulfillment and return terms are designed for bulk B2B orders and differ from standard consumer retail policies. We do not offer returns or exchanges for change-of-mind purchases. Refunds or replacements are provided only in the specific cases outlined below.

Out of Stock Items

If an item you ordered is out of stock:

  • Notification: We will inform you about the unavailable item via WhatsApp.
  • Refund Timing: Out-of-stock refunds will be processed within 2–7 business days.
  • Only the value of the unavailable item will be refunded; no additional compensation applies.

Damaged, Defective, or Wrong Item Received

If your item arrives damaged, defective, or incorrect:

  • Time Limit: You must inform us within 2 days of receiving your order.
  • Contact: Reach us immediately via Call or WhatsApp at +91 8969618759.
  • Proof Required: A complete, original unboxing video (without any cuts or edits) showing the package contents is required for verification.
  • Resolution: Once verified, we will offer either a replacement or a refund for the affected item.

Missing Items

We also offer refunds if an item is missing from your order. To be eligible:

  • Time Limit: Contact us within 2 days of receiving your order.
  • Contact: Call or WhatsApp us at +91 8969618759.
  • Proof Required: A complete, original unboxing video (without any cuts or edits) showing the package contents is required for verification.
  • Verification: We will notify you once we've reviewed the video and confirmed the missing item.

Exchanges

We do not offer exchanges for reasons other than damage, defect, or wrong item received.

Refund Processing

If a refund is approved:

  • Your refund will be sent to your original payment method or via UPI within 2–7 business days.
  • If more than 15 business days have passed since approval and you haven't received your refund, contact us at ratnezaofficial@gmail.com.