LEGAL NOTICE & DISCLAIMER

1. WEBSITE OWNERSHIP AND IDENTITY

This website and online store are operated under the brand name Ratneza. All wholesale services, e-commerce transactions, and content provided on this platform are legally managed by the principal entity registered at the following address:

• Business Name: Ratneza

• Registered Address: Village: Haripatti, Post: Narayanpatti, Rajnagar, Madhubani, Bihar, India

• Goods and Services Tax Identification Number (GSTIN): 10IPEPK3959B1Z5

• Official Communication Email: ratnezaofficial@gmail.com

• Official Support WhatsApp: +91 8969618759

2. COMMERCIAL AND B2B STATUS

Ratneza operates strictly as a Business-to-Business (B2B) wholesale platform. By accessing this website, registering an account, or placing an order, you explicitly agree that you are acting as a business entity, independent reseller, or commercial buyer. The provisions, protections, and implied terms traditionally associated with retail consumer protection laws do not apply to transactions executed on this site, as all purchases are explicitly intended for commercial resale, trade, or business use.

3. MANDATORY COMPLIANCE AND POLICIES

All commercial interactions, orders, shipments, and claims are governed by our platform's policies, which are incorporated into this Legal Notice by reference. By completing a transaction, you acknowledge that you have read, understood, and unconditionally accepted the following terms:

• Strict Enforcement Policy: All sales are final. There are absolutely no returns, refunds, or exchanges on items once sold (including for transit damage, defective stock, or change of mind).

• The Solitary Claim Exception: A claim will only be evaluated if a paid item was completely missing from your parcel due to packing discrepancies.

• Evidentiary Requirement: Any claim regarding missing items must be accompanied by a completely continuous, clear, and unedited unboxing video from the initial opening of the sealed outer courier package to the final count of individual pieces. Edited, cut, or post-opened videos are legally invalid.

• Statute of Limitations: Claims must be reported strictly within 24 hours of delivery via our official WhatsApp channel (+91 8969618759). Claims made past this window or submitted through unauthorized channels (such as email) are void.

4. LIMITATION OF LIABILITY & OPERATIONAL DISCLOSURES

• Inventory & Stock Adjustments: Due to the volatile nature of high-volume wholesale inventory, items may occasionally become unavailable after an order has been finalized. Ratneza reserves the right to issue standard monetary refunds for such unavailable products within our stipulated operational timelines (2 to 4 days, or up to 24 hours). You agree that sudden out-of-stock scenarios shall not constitute a breach of contract or an actionable issue.

• Logistics & Dispatch Delays: While standard dispatch occurs within 1 to 4 business days and average delivery spans 7 to 10 business days, you explicitly acknowledge that due to operational issues or third-party courier backlogs, sometime it can delay long. Ratneza disclaims all liability for any direct, indirect, compensatory, or consequential business losses (including lost retail profits or operational disruptions) arising from prolonged shipping or fulfillment delays.

• Product Representations: Ratneza makes every reasonable effort to accurately display its products, including anti-tarnish, Korean-style, and resin jewelry collections. However, we do not warrant that product textures, colors, or visual dimensions as rendered on your specific digital device will perfectly match the physical items. Variations inherent to bulk factory manufacturing do not constitute a defect or grounds for claims.

5. TRADEMARK & INTELLECTUAL PROPERTY PROTECTION

All content, product photography, text descriptions, digital assets, logos, graphic designs, and brand identifiers displayed on this website are the exclusive intellectual property of Ratneza and its licensors, protected under applicable national and international copyright, trademark, and intellectual property laws.

• Any unauthorized duplication, scraping, automated data extraction, downloading, republication, or commercial distribution of our proprietary imagery or text without express, prior written authorization from Ratneza is strictly prohibited and will be met with immediate legal recourse.

• The technology platform and marketplace infrastructure are powered by Shopify, and all associated software rights remain protected under their respective corporate titles.

6. JURISDICTION AND DISPUTE RESOLUTION

This Legal Notice, along with our Terms of Service and operational policies, shall be governed by, interpreted, and enforced in accordance with the laws of India. Any legal actions, disputes, or proceedings arising out of or in connection with the use of this website, wholesale procurement, or contractual obligations shall be subject to the exclusive jurisdiction of the competent courts located in the state of Bihar, India, where the business is headquartered.